Frequently Asked Questions

Are you black-owned?  Yes, we are solely owned by LaVonndra Johnson, a black woman (read about her here).  Our team consists primarily of black professionals and creatives.

Where are you based?  We are based out of Concord, NC a suburb of Charlotte, NC.  We also ship from this location.

Are you products safe to use?  Yes, our products are plant derived, meaning they are created from natural plant extracts, from herbs, flowers, and seeds.  Our products are cruelty free, with many being vegan and made of organic content.

Where are you currently sold?  Currently, we are only available online.  We look to add retail partnerships in the coming year.

How long does it take to receive my order?  Processing time is 1-3 business days, and shipping time averages 3-5 business days.  Please note that orders are not processed on holidays, and Saturday/Sunday.  

I have a question about my order.  How can I contact you?  For any questions or issues with orders, please email us at info@ellejohnson.co.